Call Center Jobs Dallas

Job Description

Call Center Jobs Dallas, Call center representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Job Details

Hiring Organization Etech Global Services
Post Name Call Center Representative 
Qualification 12th Pass
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 13 To USD 16 Per Hour
Location Dallas, Texas, United States 75235

About Organization

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and our communities. Each offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, and back-office support.

And software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations.

Each launched with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last, we have expanded our range of services and have grown to include more than 3,200 employees and nine state-of-the-art contact centers with six U.S.

Responsibilities

  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.

Skills & Requirements

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

Benefits

  • One step closer to your dream job.
  • A diverse team. 
  • Prestige. 
  • Flexible dress code. 
  • No work at home.

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