Call Center Jobs in Mumbai

Job Description

Call Center Jobs in Mumbai, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. We are hiring a customer service representative to manage customer queries and complaints.

You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Details

Hiring Organization Customer Service / Call Center Outsourcing : Kankei
Post Name Customer Service Representative
Qualification 12th Pass, Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 22000/- To 28000/- Per Month
Location Mumbai, Maharashtra, India 400093

About Organization

Kankei is an established and reputed India Call Center company. In business since 1998, we have built vast experience in customer service and interaction processes across various verticals. The business philosophy of the company is to put its employees and customers first.

​Kankei is a privately held company set up with the singular objective of providing high-quality customer service and customer interaction outsourcing services to leading brands in India and overseas. You can trust Kankei like many other loyal customers who have been using Kankei services for several years. We are happy to provide references.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 Benefits 

  • You’ll Improve Your Emotional Intelligence.
  • You’ll Understand a Product Inside and Out.
  • You’ll Build Transferable Skills.
  • You’ll Have a Network Within Your Organization.
  • You’ll Learn How to Effectively Solve Problems.

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