Customer

Call Center Jobs In Mumbai For 12th Pass Night Shift

Urgent Call Center Representative Jobs For Fresher

Job Details

  • Organization Name : Customer Service / Call Center Outsourcing : Kankei
  • Post Name : Call Center Representative
  • Qualification : 12th Pass, Any Graduate
  • Industry : Private
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : Fresher
  • Salary : 10000/- To 15000/-  Per Month
  • Location : Mumbai, Maharashtra, India 400093

About Organization

Kankei is an established and reputed India Call Center company. In business since 1998, we have built vast experience of customer service and interaction processes across various verticals. The business philosophy of the company is to put its employees and customers first.

Kankei is a privately held company set up with the singular objective of providing high quality customer service and customer interaction outsourcing services to leading brands in India and overseas. You can trust Kankei like many other loyal customers who have been using Kankei services for several years. We are happy to provide references.

Kankei, established 1998, is an India based Call Center. We are located in the bustling cities of Mumbai and KolkataWe provide the following call center services

Job Description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high.

Volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Call Center  Requirements

  1. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  2. Understanding of company products, services, and policies.
  3. Proficiency with computers, especially with CRM software, and strong typing skills.
  4. Ability to ask prying questions and diffuse tense situations.
  5. Strong time management and decision making skills.
  6. Adaptability and accountability.
  7. Fluency in multiple languages may be desired.

Call Center Skills

  • Patience. When most people contact a call center, it’s usually because they have a question or a complaint.
  • Empathy.
  • Communication.
  • Active Listening.
  • Positive Attitude.

Contact Us 

  • Address : A 302 Dipti Classic, 32/34, Suren Rd, near Hotel Residency, Andheri East, Mumbai, Maharashtra 400093
  • Phone : 093247 47575
  • Email ID : [email protected]

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