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Call Center Part Time Jobs In Indore

Call Center Job For Fresher

Job Details

  • Organization Name  : Virtual Support Business
  • Post Name : Call Center
  • Qualification : 12th Pass, Any Graduate
  • Industry : Private
  • Employment Type : Part Time
  • Work Hours : 4 Hours
  • Job Experience : Fresher
  • Salary : 10000/- To 15000/- Per Month
  • Location :  Indore, Madhya Pradesh, India 452001

About Organization

For over 15 years, VSB provide virtual assistant service worldwide, we’ve kept the same dedication to quality service area grow every year. In the virtual support business, we have highly effective time-specific virtual assistant plans that will help move your industry forward. Our virtual assistant plans are simple and without long-term.

Commitments to help you not only reduce your costs but also help you work efficiently within your budget. Our virtual support services are provided in a simple agreement that requires you to sign our terms and conditions. There are no complicated contracts to sign. These plans are also very flexible, allowing you to renew, upgrade, downgrade or cancel whenever you feel like it.

A Virtual Assistant (VA) is someone who works remotely from their client, often from a home office or an office building, and works as an outsourced contractor that handles tasks assigned to them. Clients can assign tasks to their VA that save them time in their personal or work life.

Job Description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center  Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Call Center Requirements

  1. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  2. Understanding of company products, services, and policies.
  3. Proficiency with computers, especially with CRM software, and strong typing skills.
  4. Ability to ask prying questions and diffuse tense situations.
  5. Strong time management and decision making skills.
  6. Adaptability and accountability.
  7. Fluency in multiple languages may be desired.

Call Center  Skills 

  • Effective Communication Skills. The nature of the work demands good communication skills.
  • Knowledge Retention and Recall.
  • Ability to Handle Pressure.
  • Speed and Efficiency.
  • Creative Problem Solving.
  • Emotional Stability.
  • Empathy.
  • Organizational Ability.

Contact Us 

  • Address : 204 Sahil Siddhi Vinayak Complex Tower Square, Indore, Madhya Pradesh 452001
  • Phone 078794 55565
  • Email ID : [email protected]

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