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Client Servicing Executive

HSBC Careers Singapore We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

You should also be able to identify new business opportunities through client referrals.To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client servicing executives typically work in the finance, health care, and technology industries to resolve customer service issues. They communicate with existing clients either in person, over the telephone, or through email to identify their needs and address complaints or concerns regarding company products or services.

Job Details

Hiring Organization HSBC
Post Name Client Servicing Executive
Qualification Bachelor’s degree in business administration or an industry-related field
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary SGD 3000 To SGD 3500 Per Month
Location Singapore 555958

About Organization

HSBC is one of the world’s largest banking and financial services organizations. We serve approximately 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 63 countries and territories in Europe, Asia, the Middle East, Africa, North America, and Latin America.

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunities for our customers. We’re bringing together the people, ideas, and capital that nurtures progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account-related queries. If you need further assistance, YAS will connect you with one of our chat agents during working hours. We believe diversity benefits our customers, business, and people. Find out more about how different perspectives and an inclusive culture help us create opportunities.

Responsibilities

  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Identifying ways to overcome clients’ initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Skills & Requirements

  • Bachelor’s degree in business administration or an industry-related field.
  • Proven experience working as a client servicing executive.
  • Proficiency in Microsoft Excel.
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Benefits

  • “Creating loyal customers through good customer service can provide businesses with lucrative long-term relationships.”
  • Customer loyalty. Loyal customers have many benefits for businesses. 
  • Increase profits. 
  • Customer recommendations. 
  • Increase conversion. 
  • Improve public image.

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