Customer Care Assistant

Mcdonalds Careers UK, A Customer Service Assistant, or Customer Service Representative provides a company’s customers with the service they require. Their duties include receiving inbound calls, responding to complaints, and selling a company’s products or services.

Customer service is the provision of service to customers before, during, and after a purchase. This makes it an important part of the value chain of clients. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues.

Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions.

Job Details

Hiring Organization Mcdonalds
Post Name Customer Care Assistant
Qualification  Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 18000 To GBP 18911 Per Year
Location Sleaford, England, United Kingdom NG34 4ER

About Organization

McDonald’s Corporation is an American-based multinational fast food chain, founded as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States. It’s actually in Russia. There are more than 200 McDonald’s outlets in Russia, but the one in Pushkin Square in Moscow.

Holds the distinction of being the busiest in the world. At McDonald’s, we’re proud to employ great people who are passionate about their jobs. But they’re all different. Some want to improve their prospects.

Others want a job that fits their family life. And some just want to earn a bit of extra cash working with good, friendly people at a place where they can grow. Everyone who works here wants and needs different thin

Responsibilities

  • Handling inquiries from customers in person, over the phone, and online.
  • Generating sales, processing returns, and issuing receipts.
  • Searching knowledge bases for information.
  • Resolving complaints.
  • Escalating issues when necessary.
  • Communicating with third-party vendors and stakeholders.

Skills & Requirements

  • To be thorough and pay attention to detail.
  • The ability to work well with others.
  • Sensitivity and understanding.
  • Patience and the ability to remain calm in stressful situations.
  • The ability to accept criticism and work well under pressure.
  • Excellent verbal communication skills.

Benefits

  • You’ll Improve Your Emotional Intelligence. It’s a given that you’ll develop people skills while working in a customer-facing role. 
  • You’ll Understand a Product Inside and Out. 
  • You’ll Build Transferable Skills. 
  • You’ll Have a Network Within Your Organization. 
  • You’ll Learn How to Effectively Solve Problems.

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