Customer Service

Jobs In Dubai Customer Service, Customer service help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions.

We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. about their reservations, they are sometimes seen as having a role in sales.

Job Details

Hiring Organization GCC Exchange
Post Name Customer Service
Qualification High school diploma, general education degree, or equivalent
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 2800 To AED 3000 Per Month
Location DubaiUnited Arab Emirates 00000

About Organization

GCC Exchange has grown from its first branch in Dubai – UAE to a total of eight branches in the UAE and five other subsidiaries around the world which include the United Kingdom, Hong Kong, Seychelles, Fiji, and Singapore. In a short timeframe the group has won over the hearts of its customers with friendly and efficient employees, safe yet simple procedures, and transparent, timely, and quality services.
 
They have grown to be a leader in the remittance business coupling low service charges with unmatched exchange rates enabling customers to send money back to their loved ones with ease. Web TT service allows customers to transfer money directly into their chosen accounts from their home/office.
 
The company is one of the top three exchange houses trusted with a wage protection system (WPS) in the UAE processing the salary of more than 80,000 employees. We are also the preferred Exchange House for customers when it comes to their foreign exchange requirements offering competitive rates and zero charges.

Responsibilities

  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Develop interpersonal skills. 
  • Build problem-solving skills. 

Benefits

  • Receive good pay.
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 
  • Participate in on-the-job training. 

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