Communications Jobs Montreal

Communications Jobs Montreal, The job of a customer service agent, also known as a customer service representative, is to offer support to customers who have questions, concerns, problems, or who want to purchase a product or service.

Some customer service agents work from home and communicate with clients on the phone, by email, through online chat programs, or even on social media. Other agents work in a call center or at an office.

Customer service agents may be the only contact a customer has with a company, so it’s important that they make the experience as positive as possible. A customer service agent needs a minimum of a high school diploma or GED, but many companies prefer to hire agents who have sales experience or an undergraduate degree.

Job Details

Hiring Organization American Airlines LLC
Post Name Customer Service Agent
Qualification Undergraduate degree in business, sales, or related field of study preferred
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 1600 To CAD 1800 Per Month
Location MontrealQuebecCanada H2S 0A4

About Organization

At American, we believe in putting our extensive resources to good use by contributing to the communities we touch. Through our philanthropic efforts and local presence, we’re working to better the lives of those around us.

The American Airlines Education Foundation awards annual scholarships to dependents of employees and American Airlines wholly owned subsidiaries. Look for sites displaying the Official Seal of American Airlines Data – they are our trusted data partners, whose information comes directly from us or one of our authorized data redistributors.

Charles Lindbergh flew the first American Airlines flight – carrying U.S. mail from St. Louis, Missouri, to Chicago, Illinois. After 8 years of mail routes, the airline began to form into what it is today. 

Responsibilities

  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Document personal information to create, update or adjust customer accounts
  • Prepare call-related information for purposes of auditing and reporting
  • Provide and respond to feedback about any aspect of the job or its duties
  • Suggest products and services to clients based on their requests and needs
  • Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Skills & Requirements

  • Undergraduate degree in business, sales, or related field of study preferred
  • Prior experience working in call centers or as an at-home customer service agent
  • Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
  • Excellent verbal and written communication skills
  • Ability to remain calm and composed in a fast-paced, high-pressure environment
  • Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • Ability to stand or sit for extended periods of time

Benefits

  • Develop interpersonal skills. 
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 
  • Participate in on-the-job training. 
  • Receive good pay.

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