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Customer Service Associate

GrabJobs Singapore, We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues.

And by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Job Details

Hiring Organization GrabJobs
Post Name Customer Service Associate
Qualification High school diploma, GED, or suitable equivalent.
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary SGD 2000  To SGD 3000 Per Month
Location Singapore  059819

About Organization

While mobile technology is now omnipresent in our daily life, we feel traditional talent acquisition best practices can easily be upgraded with digital alternatives: walk-in vs online applications, piles of paper-based resumes vs cloud-based Applicant Tracking Systems, face-to-face interviews vs Zoom videoconferencing…

GrabJobs is available both on Mobile App and Web. It makes the job search and application experience accessible and enjoyable: job openings are powered by interview chatbots, designed to streamline interactions between candidates and employers.

Thousands of job seekers rely daily on our free job search, job matching alerts, career resources library, and online courses to build their careers. You won’t miss an opportunity thanks to GrabJob’s instant live chat with employers, guaranteed timely updates about your applications, and automated reminders when you get invited for an interview.

Responsibilities

  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arise.

Skills & Requirements

  • High school diploma, GED, or suitable equivalent.
  • 1+ years of customer service experience, preferably in a related field.
  • Successful completion of provided training.
  • Proficient computer skills.
  • Experience with CRM preferred.
  • Proficient with MS Office suites.
  • Excellent phone etiquette.
  • Outstanding communication skills, both verbal and written.
  • Strong people skills.
  • Ability to sit at a desk for extended periods.

Benefits

  • You’ll Improve Your Emotional Intelligence. It’s a given that you’ll develop people skills while working in a customer-facing role. 
  • You’ll Understand a Product Inside and Out. 
  • You’ll Build Transferable Skills. 
  • You’ll Have a Network Within Your Organization. 
  • You’ll Learn How to Effectively Solve Problems.

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