Amazon Jobs UK

Amazon Jobs UK, We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate.

Will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers.

Navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. A customer service associate assists customers with inquiries related to a company’s products and services.

Job Details

Hiring Organization Amazon
Post Name Customer Service Associate
Qualification 12th Pass, Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 11 To GBP 13 Per Hour
Location London, England, United Kingdom EC1A

About Organization

Amazon.com, Inc. (/ˈæməzɒn/ AM-ə-zon) is an American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

It has been referred to as “one of the most influential economic and cultural forces in the world,” and is one of the world’s most valuable brands. It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.

Amazon was founded by Jeff Bezos from his garage in Bellevue, Washington, in July. Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything Store.

Responsibilities

  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.

Skills & Requirements

  • Outstanding communication skills, both verbal and written.
  • Strong people skills.
  • Ability to sit at a desk for extended periods.
  • Product knowledge
  • Informing others
  • Data entry skills

Benefits

  • You’ll Improve Your Emotional Intelligence. It’s a given that you’ll develop people skills while working in a customer-facing role. 
  • You’ll Understand a Product Inside and Out. 
  • You’ll Build Transferable Skills. 
  • You’ll Have a Network Within Your Organization. 
  • You’ll Learn How to Effectively Solve Problems.

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