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Customer Service Executive

Job Street Singapore 2022, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. 

Job Details

Hiring Organization Job Street
Post Name Customer Service Executive
Qualification Diploma or degree in any field.
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary SGD 2500  To SGD 4000 Per Month
Location Singapore 308215

About Organization

With our understanding and insights into each market, as well as our passion for technology, we provide job seekers with the best opportunities and deliver exceptional value to employers.

SEEK Limited – the world’s largest online employment marketplace by market capitalization. As part of the SEEK family, we leverage world-class products to match talented job seekers with reputable employers across the region.

We are committed to continuously improving the value we provide to jobseekers and employers. To deliver on this, we continue to evolve our product and service offerings to better facilitate the matching of jobseekers to employers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  •  Relevant customer service experiences with a positive learning attitude.
  • Familiar with Microsoft Office (Powerpoint, Excel, Word).

Benefits

  • Customer loyalty. Loyal customers have many benefits for businesses.
  • Increase profits. 
  • Customer recommendations. 
  • Increase conversion. 
  • Improve public image.

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