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Customer Service Executive

Remote Jobs Singapore, We are looking to employ an experienced client Service executive to handle all client inquiries, concerns, and complaints in a professional manner. The client Service executive’s responsibilities include collaborating with the relevant departments to better address client needs.

Providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

To be successful as a client Service executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client Service executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Job Details

Hiring Organization a. hartrodt (S) logistics Pte Ltd
Post Name Customer Service Executive
Qualification Bachelor’s degree in business administration or an industry-related field
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary SGD 3000 To SGD 3800 Per Month
Job Location Type Work From Home

About Organization

We transport assets. We link markets. We ensure the flow of goods across continents. Because transport and logistics are our worlds. We oversee all key order management tasks in order to give our clients top-quality service: transport, customs clearance, warehousing, picking and packing, and distribution.

Our global corporate network forms the basis of our services. It consists of 91 subsidiaries and associated companies in 45 trading nations. The companies work as overseas forwarding companies in the air and ocean freight sectors.

They organize export and import shipments for general cargo, full containers, and conventional cargo. Land transport, warehousing, and distribution services are closely linked with overseas forwarding companies.

Responsibilities

  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Identifying ways to overcome clients’ initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Skills & Requirements

  • Bachelor’s degree in business administration or an industry-related field.
  • Proven experience working as a client servicing executive.
  • Proficiency in Microsoft Excel.
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Benefits

  • You’ll Improve Your Emotional Intelligence.
  • You’ll Understand a Product Inside and Out. 
  • You’ll Build Transferable Skills. 
  • You’ll Have a Network Within Your Organization.
  • You’ll Learn How to Effectively Solve Problems.

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