Customer Service Jobs Singapore, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
|Hiring Organization||Faststream Recruitment Pte Ltd|
|Post Name||Customer Service Representative|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||SGD 3000 To SGD 3500 Per Month|
The Faststream Recruitment Group was established in, employs over people, and is a global people specialist in Shipping recruitment, Maritime recruitment, and Energy recruitment. We operate across three key maritime locations in Europe, Middle East & Africa, Asia-Pacific, and the Americas, servicing our customers, both candidates, and clients, across the world.
We partner with many of the world’s leading employers across the Maritime, Shipping, and Energy sectors. Our clients represent a wide range of businesses including ship owners, shipyards, engineers, consultancies, registries, and class societies.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Skills & Requirements
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Improve Your Emotional Intelligence.
- Understand a Product Inside and Out.
- Build Transferable Skills.
- Have a Network Within Your Organization.
- You’ll Learn How to Effectively Solve Problems.
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