Customer Service Jobs Toronto

Job Description

Customer Service Jobs Toronto, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Details

Hiring Organization Sitel
Post Name Customer Service Representative
Qualification 12th Pass, Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 15 To CAD 18 Per Hour
Location Toronto, Ontario, Canada M5V 3G1

About Organization

Each interaction is a chance to build deeper brand loyalty with your customers. Exceed expectations with EXP+™ — offering connected CX solutions designed to drive value across every conversation.

We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data, and technology together, we create compelling experiences for your customers in the moments that matter.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.

Skills & Requirements 

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Benefits 

  1. You’ll Improve Your Emotional Intelligence. 
  2. You’ll Understand a Product Inside and Out. 
  3. You’ll Build Transferable Skills. 
  4. You’ll Have a Network Within Your Organization. 
  5. You’ll Learn How to Effectively Solve Problems.

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