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Customer Service Representative

English Speaking Jobs in Montreal, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions.

Give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Details

Hiring Organization LASIK MD
Post Name Customer Service Representative
Qualification 12th Pass, Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 18 To CAD 21 Per Hour
Location Montreal, Quebec, Canada H3B 4W8

About Organization

LASIK MD is a North American provider of laser vision correction and the largest provider of laser vision correction in North America based on procedure volume. As of, LASIK MD performs over sixty percent of all laser vision correction procedures in Canada.

LASIK MD was founded by Dr. Mark Cohen and Dr. Avi Wallerstein with two initial clinics in Montreal, Quebec, Canada, and Toronto, Ontario, Canada. As of, there are LASIK MD eye centers located across Canada.

The clinics serve all major metropolitan areas throughout Canada. LASIK MD is a provider of vision correction procedures, performing LASIK, PRK, presbyopia, and keratoconus treatments.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer service
  • Product knowledge
  • Market knowledge

Benefits

  • Access entry-level job opportunities. 
  • Build problem-solving skills. 
  • Develop interpersonal skills. 
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 

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