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Customer Service Representative

Customer Service Jobs in Sharjah, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions.

Give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Details

Hiring Organization Marriott International
Post Name Customer Service Representative
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3300 To AED 3500 Per Month
Location Sharjah, United Arab Emirates 00000

About Organization

Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging including hotel, residential, and timeshare properties. It is headquartered in Bethesda, Maryland.

The company was founded by J. Willard Marriott and his wife Alice Marriott. Marriott Corporation was founded by John Willard Marriott when he and his wife, Alice Marriott, opened a root beer stand in Washington, D.C.

As Mormon missionaries in the humid summers in Washington, D.C., the Marriotts were convinced that what residents of the city needed was a place to get a cool drink. The Marriotts later expanded their enterprise into a chain of Hot Shoppes restaurants.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer service
  • Product knowledge
  • Market knowledge

Benefits

  • Access entry-level job opportunities. 
  • Build problem-solving skills. 
  • Develop interpersonal skills. 
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 

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