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Customer Service Jobs in Dubai

Customer Service Jobs in Dubai, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions.

Give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Details

Hiring Organization DHL
Post Name Customer Service Representative
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3000 To AED 3200 Per Month
Location Dubai, United Arab Emirates 00000

About Organization

DHL is a German logistics company providing courier, package delivery, and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over a billion parcels per year.

DHL Express is the market leader for parcel services in Europe and Germany’s main Courier and Parcel Service.The company DHL itself was founded in San Francisco, United States, and expanded its service throughout the world by the late s.

In, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-and four DC aircraft. Adrian Dalsey and Larry Hillblom personally oversaw.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer service
  • Product knowledge
  • Market knowledge

Benefits

  • Access entry-level job opportunities. 
  • Build problem-solving skills. 
  • Develop interpersonal skills. 
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 
  • Participate in on-the-job training. 
  • Receive good pay.

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