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Customer Service Representative

Job Opportunities in Dubai, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain.

Calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Customer service representatives listen and respond to customers’ questions. Customer service representatives work with customers to resolve complaints.

Job Details

Hiring Organization UDrive
Post Name Customer Service Representative
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 4000 Per Month
Location Dubai, United Arab Emirates 00000

About Organization

Which is better: EKAR vs UDrive? Ekar and Udrive both offer similar services. They are considered equals in terms of cars and services. However, Ekar has better service and is better at resolving any issues, and is more lenient with incurring fines as compared to Udrive.

Fuel costs are paid by Udrive. The attendant will automatically scan the VIP tag in the car and fuel the car. If you refuel at a gas station other than the ones we have mentioned, you can send us a photo of the receipt and we will be happy to reimburse you with the equivalent amount in Udrive Credits.

You can use the car anywhere, as long as you start and end your reservation in the same city. Udrive Intercity allows Sharjah/Ajman and Abu Dhabi cars to be used interchangeably at a service fee. Abu Dhabi and Sharjah/Ajman cars are not permitted to end their trip to Dubai

Responsibilities

  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service. 
  • Responding to all tickets received through chats, calls, emails, in-person, social media, etc based on the SLA set. 
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.  
  • Follow communication procedures, guidelines, and policies and suggest improvements to team leaders. 
  • Act as a point of contact between field staff and customers to assist customers in emergency situations. 
  • Document all call information according to standard operating procedures Resolutions and escalations.
  • Take ownership of customers’ issues and follow problems through to resolution  
  • Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures. 
  • Must be Keen to learn new market technology and the general know-how of the mobility industry.
  • Proactive outreach and ability to promote B2B product offerings.
  • Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc). 
  • Coordination with the operations team including Operations Executive, drivers, team lead, etc for better service on time to the Customers. 
  • Coordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries.

Skills & Requirements

  • Solid Sales, and negotiation Skills.
  • Innovative mindset and high EQ.
  • Grit and a can-do attitude.  
  • Analytical and Critical Thinking ability.
  • Must have attention to detail and a proactive approach to support. 

Benefits

  • Develop interpersonal skills.
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 
  • Participate in on-the-job training. 
  • Receive good pay.

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