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Temporary Jobs In Abu Dhabi

Temporary Jobs In Abu Dhabi,  We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers’ questions and concerns.

Job Details

Hiring Organization Commercial Bank of Dubai Abu Dhabi Branch
Post Name Customer Service Representative
Qualification High school diploma, general education degree, or equivalent
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3000 To AED 3200 Per Month
Location Abu Dhabi, United Arab Emirates

About Organization

Over the decades, CBD has transformed into a progressive and modern banking institution. We are supported by a sturdy financial base led by strong and stable management, as proven by our clients who have stood with us over the years. Today, we offer a full range of financial services to help our customers build and manage their finances.

The late Sheikh Rashid bin Saeed Al Maktoum. Over the decades, CBD has transformed into a progressive and modern banking institution. We are supported by a sturdy financial base led by strong and stable management, as proven by our clients who have stood with us over the years. The new service is named after the most precious type of pearl found in the waters of the Arabian Gulf.

Al Dana customers have exclusive and personalized current and other accounts as well as access to a dedicated Relationship Manager who personally attends to their financial needs. Our Al Dana teams are made up of Centre Manager, Wealth Relationship Manager, and Service Officers. Personal Banking is responsible for sales of consumer products related to Personal and Personal Plus segments and the quality of customer services provided.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Skills & Requirements

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Benefits

  • Access entry-level job opportunities. 
  • Build problem-solving skills. 
  • Develop interpersonal skills. 
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 
  • Participate in on-the-job training. 
  • Receive good pay.

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