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Customer Service Representative

Customer Service Jobs Montreal, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across.

A number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions.

Give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Details

Hiring Organization Canadian Imperial Bank of Commerce
Post Name Customer Service Representative
Qualification 12th Pass, Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 18 To CAD 22 Per Hour
Location Montreal, Quebec, Canada H3B 3Z4

About Organization

The Canadian Imperial Bank of Commerce (CIBC; French: Banque Canadienne Impériale de Commerce) is a Canadian multinational banking and financial services corporation headquartered at CIBC Square in the Financial District of Toronto, Ontario.

CIBC’s Institution Number (or bank number) is, and its SWIFT code is CIBCCATT. It is one of two Big Five banks founded in Toronto, the other being the Toronto-Dominion Bank. The Canadian Imperial Bank of Commerce was formed in June.

The merger of the Canadian Bank of Commerce (founded in ) and the Imperial Bank of Canada (founded in ), was the largest merger between chartered banks in Canadian history. The bank has four strategic business units.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Skills & Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer service
  • Product knowledge
  • Market knowledge

Benefits

  • Access entry-level job opportunities. 
  • Build problem-solving skills. 
  • Develop interpersonal skills. 
  • Earn bonuses and commissions. 
  • Explore opportunities for growth. 
  • Learn about the product or service. 

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