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Customer Service Representative

Customer Service Jobs in Sharjah, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Details

Hiring Organization RTC-1 Employment Services
Post Name Customer Service Representative
Qualification High school diploma, general education degree
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3000 To AED 5000 Per Month
Location Sharjah, United Arab Emirates

About Organization

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

We, at RTC, are committed to assisting our clients with their short-term and long-term staffing needs by providing candidates on a temporary basis while offering comprehensive services such as the initial recruitment and onboarding cycle, payment system, employment permits, attendance tracker, payroll services, relocation, airline tickets, insurance, government IDs, tax system, and labor law benefit globally.

Successful leading organizations globally are making a major commitment to the process of business transformation. The reshaping effort aims to minimize risk and achieve greater efficiency, profitability, and agility—all vital ingredients in the recipe for future business success models.

Responsibility

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Skills & Requirements

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Benefits

  • Digital coaching.
  • Mental health services.
  • Gym membership reimbursement.
  • Tuition reimbursement.
  • Workplace flexibility.

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