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Customer Service Work From Home Jobs In Canada

Job Details

Hiring Organization City of Greater Sudbury
Post Name Customer Service Clerk
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 25 To CAD 31 Per Hour
Location Work From Home

Job Description

  • Number of Vacancies: 1
  • Status: Limited position
  • Estimated Probable Duration: Seven (7) months (may be extended)
  • Hours of Work: 70 hours bi-weekly
  • Shift Work Required: No
  • Start date: To follow the selection process
  • Initial Reporting Location: Tom Davies Square
  • Eligible to Work from Home: Yes (full time)
  • Section: Accounting
  • Division: Finance
  • Department: Corporate Services

Duties

Under the general supervision of the Co-ordinator of Accounting, and the day-to-day direction of the Accounts Payable Lead:

  1. Process invoices and cheque requisitions for payment in accordance with CGS policies, procedures, and by-laws with emphasis on the Purchasing By-Law.  Verify signing authority as per the Purchasing Authority Policy and that appropriate supporting documentation is provided.
  2. Investigate and resolve problems associated with the processing of invoices such as invoice discrepancies and proper supporting documentation.  Liaise with the Supplies and Services Section and operating departments to resolve purchase order and/or PeopleSoft receipting discrepancies, to obtain supporting documentation where it is missing, to have privacy information removed from invoices, to resolve supplier inquiries and other matters as they arise.
  3. Review vendor statements to ensure that we are in receipt of all invoices and that any outstanding invoices and credits are investigated and resolved.
  4. Maintain vendor files and documentation in accordance with Vendor Master File Database Policy and Procedures.  Correspond with vendors and respond to inquiries.
  5. Review accounts payable batches for errors and omissions.  Process corrections as required.
  6. Process incoming paper mail and accounts payable mail, and send to appropriate departments for approvals.
  7. Code utility bills for payment checking for discrepancies in payments.  Contact utility companies for errors and changes as required.  Prepare documentation for enrolment in automatic payment programs.  Post to a shared drive for review by operating departments.
  8. Ensure that HST is properly recorded.
  9. Respond to Section-specific inquiries from the public, staff and vendors; provide detailed information, as required.
  10. File invoice batches and related reports.
  11. Assist with archiving and filing of invoices and batches.
  12. Relieve Accounts Payable Lead during periods of vacation or absence.
  13. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  14. Perform other related duties as required.

Qualifications

  • Successful completion of Secondary School (Grade XII) Education.
  • College courses in a related field (e.g. accounting, business administration, etc.) are considered an asset.
  • One (1) to two and one-half (2½) years of related experience in a large finance department.
  • Knowledge of applicable CGS policies, procedures, and by-laws.
  • Knowledge of general accounting procedures.
  • Proficient in data entry.
  • Ability to work with computer software and administrative systems in a Windows environment (e.g. file maintenance, word processing, spreadsheet applications, information input, retrieval, etc.).
  • Ability to work with numbers accurately.
  • Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
  • Ability to plan, organize and prioritize tasks with attention to detailed work.
  • Ability to handle large-volume functions.
  • Ability to function within a team environment.
  • Excellent use of English; verbally and in writing.
  • French verbal and written skills an asset.
  • Satisfactory health, attendance, and former employment history.

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