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Customer Service Jobs Singapore

Customer Service Jobs Singapore, Hires entry-level customer service employees. Trains new employees in the company’s customer service policies, procedures, and best practices. Organizes and oversees the schedules and work of assigned staff. Conducts performance evaluations that are timely and constructive.

The five key supervisory roles include Educator, Sponsor, Coach, Counselor, and Director. Each is described below. Note that in your role as a supervisor, you will be using these five roles, in some combination, simultaneously, depending on the needs of the team members.

Job Details

Hiring Organization SATSACO GROUP
Post Name Customer Services Supervisor
Qualification Bachelor’s Degree, Post Graduate Diploma, Professional Degree
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary SGD 3000 To SGD 3200 Per Month
Location Singapore 486045

About Organization

Our People — This is our biggest competitive advantage. Our people believe that change is constant. Flexibility and readiness to face new challenges are our core strengths. We seek to provide not just speed and safety but total solutions that fulfill your business needs.

To be your Freight and Logistics Partner of choice. Satsaco Express began in 1988 with the desire to provide reliable customized service in the area of freight and logistics to meet the unique needs of each customer. As our business customers grew from strength to strength, we grew along with them. Today, SATSACO, with its headquarters in Singapore, has a global Agency Network and branch offices established in Hong Kong, China, and Indonesia. Satsaco also has the distinction of being recognized as an Experienced Logistics Specialist for Indonesia.

Over the years as we have grown together with our customers, we wanted to do our part in giving back to society. As a company, we found the opportunity to help by using our logistic capabilities. When Aceh was hit by a tsunami in 2004, our company got into action to repack WHO relief items to be sent there. As a group, our people put aside their time to help out in local orphanages and old folks’ home. Why? Because we believe that life is in what we give and make a difference.

Responsibility

  • Lead and supervise a team of dedicated customer service and logistics representatives
  • Develop an understanding of customer’s needs and take actions to ensure that such needs are met.
  • Ensure the team follows customer service processes; from order entry to the delivery of goods
  • Monitor the team for the achievement of the best results as per the set KPIs
  • Determine best solutions for the issues, if any, escalated by the customers
  • Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month’s end

Skills & Requirements

  • Reporting inventory levels and issues to management, looking for any discrepancy with inventory
  • Creating reports that show available inventory or issues with inventory counts
  • Creating policies to ensure efficient inventory control, to aid with safety protocols in the workplace, and for other employees to accurately track inventory data
  • Establish procurement Policy and Process Review Coordination
  • Identify gaps/opportunities for policy updates and process streamline procurement processes within the Satsaco Group

Benefits

  • Digital coaching.
  • Mental health services.
  • Gym membership reimbursement.
  • Tuition reimbursement.

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