DHL Careers Dubai, Currently, we are seeking a Customer Service Specialist – at DHL Global Humanitarian Logistics Competence Centre. In this role, the successful candidate will manage customer service level agreements.
By extensively understanding their business requirements, act as their logistics consultant/customer service to maintain existing business. The candidate will report to the DHL Global Humanitarian Logistics Competence Centre Head.
A Customer Service Specialist is a professional who is responsible for handling questions, comments, and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
|Post Name||Customer Service Specialist|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||AED 3000 To AED 3200 Per Month|
|Location||Dubai, United Arab Emirates 00000|
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- Prepares, controls and distributes all required cross-trade documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
- Maintains excellent relationships with customers, shipping lines, DGF agents & suppliers.
- Performs IT systems-related tasks to provide up-to-date information on the shipment.
- Creates and confirms bookings to ensure timely pickup of the shipment.
- Ensure all timestamps are updated on a real-time basis.
- Ensure all cross-trade files are closed in a timely manner by filing the required set of supporting documents and accurately carrying out the costing before billing with proper track & records.
- Implement and prioritize emergency and contingency plans for unexpected situations like peak season volumes.
- Ensure adherence to special commodity handling instructions for DGR, Vehicles, and temporary export shipments.
Skills & Requirements
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues.
Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements.
Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
Provides both verbal and written information in a timely, clear, and concise manner. Expresses ideas effectively, adjusting style, tools, and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Remains calm, objective, and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
Challenges self and others to exceed standards and achieve extraordinary results, striving for the best in class. Is not easily deterred when obstacles or delays are encountered.
- Opportunities in a global company where you can contribute your ideas and skills.
- Possible further career development.
- Competitive salary.
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