DHL Careers Dubai

Job Description

DHL Careers Dubai, Currently, we are seeking a Customer Service Specialist – at DHL Global Humanitarian Logistics Competence Centre.  In this role, the successful candidate will manage customer service level agreements.

By extensively understanding their business requirements, act as their logistics consultant/customer service to maintain existing business. The candidate will report to the DHL Global Humanitarian Logistics Competence Centre Head.

A Customer Service Specialist is a professional who is responsible for handling questions, comments, and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.    

Job Details

Hiring Organization DHL
Post Name Customer Service Specialist
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3000 To AED 3200 Per Month
Location DubaiUnited Arab Emirates 00000

About Organization

The distinctive collection of unrivaled hotels under the Fairmont banner reflects our belief in providing world-class service to guests who appreciate unique locations. Today, when you think of a landmark hotel around the world, chances are it’s a Fairmont Hotel.

From The Savoy in the heart of London to Fairmont Peace Hotel in Shanghai or Makkah Clock Royal Tower, A Fairmont Hotel, our portfolio of properties features the most celebrated addresses. At the heart of capital cities or ocean-front in the Maldives, we continue to strive to be worthy of our legacy of providing unforgettable experiences.

Fairmont Hotels offer more than luxurious rooms, world-class dining, and amazing locations. They help guests create lasting memories. Perhaps this is why so many celebrities, royalty, politicians, and artists have made their favorite Fairmont hotel their home away from home.


  • Prepares, controls and distributes all required cross-trade documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
  • Maintains excellent relationships with customers, shipping lines, DGF agents & suppliers.
  • Performs IT systems-related tasks to provide up-to-date information on the shipment.
  • Creates and confirms bookings to ensure timely pickup of the shipment.
  • Ensure all timestamps are updated on a real-time basis.
  • Ensure all cross-trade files are closed in a timely manner by filing the required set of supporting documents and accurately carrying out the costing before billing with proper track & records.
  • Implement and prioritize emergency and contingency plans for unexpected situations like peak season volumes.
  • Ensure adherence to special commodity handling instructions for DGR, Vehicles, and temporary export shipments.

Skills Requirements 

  • Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues.
  • Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements.
  • Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
  • Provides both verbal and written information in a timely, clear, and concise manner. Expresses ideas effectively, adjusting style, tools, and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Remains calm, objective, and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
  • Challenges self and others to exceed standards and achieve extraordinary results, striving for the best in class. Is not easily deterred when obstacles or delays are encountered.


  • Opportunities in a global company where you can contribute your ideas and skills.
  • Possible further career development.
  • Competitive salary.

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