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Store Director

Job Details

Hiring Organization Chalhoub Group
Post Name Store Director – LVMH – GIVENCHY
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 17412 To AED 18000 Per Month
Location Dubai, United Arab Emirates 00000

On behalf of GIVENCHY – LVMH, we are hiring a Store Director to manage the flagship store in Dubai Mall. Working with GIVENCHY fashion you will Direct, influence, and drive store performance across key areas of responsibility. customer experience, talent management.

Financial targets, and operational efficiencies. Function as a brand ambassador, exemplifying the core values of Givenchy while engaging with the community, and forging meaningful relationships with key clients. Act as a mentor and coach to store team; guide and support more junior managers within the network.

What You Will Be Doing

Business Vision

  • Define and communicate a vision for the store in line with a local strategic plan
  • Align all activities to support vision and strategy as approved by the hierarchy
  • Ensure balance between customer experience, financial targets, talent development/retention, and operational efficiencies. Is methodical on when and how coaching the team
  • Monitor KPIs through individual coaching and follow-up of his/her team
  • Leverage understanding of the local marketplace, industry trends, and best practices in the luxury

Customer Experience

  • Create and maintain in-store client experiences aligned to mission and values; Courage, Creative Tension, Community, and Authenticity
  • Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence
  • Define, execute and measure CRM strategy in partnership with Brand President and Corporate team; evaluate, update and modify the strategy to meet defined targets

Talent Management

  • Ensure all new hires are properly onboarded and given all essential training
  • Complete Annual and Mid-Year Performance & Career Review process
  • Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
  • Partner with Corporate Retail Team/Training Manager to identify/develop relevant training in order to build service, selling, and product knowledge skills

Financial Targets

  • Meet all financial targets as defined by the Retail Management Team
  • Monitor sales associate individual goals; coach and motivate each to meet defined targets
  • Implement client-centric initiatives in order to increase conversion, cross-selling and UPT

Store Operations

  • Monitor all KPIs, analyze results and make changes to improve performance and efficiency
  • Ensure all inventory control, fraud prevention, and audit practices are executed and maintained in line with Givenchy/LVMH standards

Administration

  • Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines
  • Comply with all policies and procedures as defined by Givenchy and LVMH

What You’ll Need To Succeed

  • 8+ years of retail experience with the majority of time spent in luxury
  • 4+ years of managerial experience in a retail setting
  • Experience interacting with and servicing high-net-worth clientele
  • Able to develop, mentor, and coach a team of seasoned sales professionals
  • Previous experience across the following merchandise categories: Handbags/SLG, WRTW/MRTW, and accessories
  • Proficient in all Microsoft Office program

Apply Now

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