Helpdesk Agent

Freelance Jobs UK, We are looking for self-motivated and customer-focused professionals to join our Global Account Helpdesk team and support our millions of customers around the world on a freelance basis with flexible hours and based from home.

This is an opportunity to work with a market-leading International company on a self-employed freelance basis, in a way that fits around you and your life. You will work from home so if you want to earn a good income but your personal circumstances or lifestyle prevent you from committing to a 9 to 5 this may be the opportunity you have been looking for

We are committed to providing a first-class service to our millions of customers who use our flexible workspace services. You will help to resolve customer queries, delivering exceptional service, every time.

Job Details

Hiring Organization IWG
Post Name Freelance Account Helpdesk Agent
Qualification B.Com
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 20000 To GBP 22000 Per Year
Location Work From Home

About Organization

Regus was created over 30 years ago when founder Mark Dixon noticed how local business people in Brussels were regularly conducting meetings around the small tables of local coffee shops. The idea of offering workspace solutions for the short and long term has become a global success story and the company now covers every continent and every time zone across the globe.

The success of your business is ultimately down to how effectively your people can work. This is why our workspace solutions offer more choice, greater flexibility, and an easy way to move towards a hybrid way of working. We look forward to helping you embrace this new world of work.

We’ve spent over 30 years redefining how people and businesses work. Now we’re shaping the workspace of the future. With energy, ambition, and an innovative mindset, we’re turning big ideas into reality.

Responsibilities

  • Handling customer service queries via telephone and email.
  • Resolve account, billing, and payment queries.
  • Update Customers on the progress of their query when first-contact resolution is not possible.
  • Liaise with other departments, where needed, to provide a speedy and quality resolution to our Customers.
  • Manage Customer complaints and queries in our system.
  • Ensure we meet our agreed customer service targets.

Skills & Requirements

  • You can operate on a freelance basis
  • You can work from home in a dedicated area
  • You own a laptop/PC with Windows 10 as a minimum
  • Your home internet speed is 10MBPS or above
  • Excellent communication skills · Troubleshooting and problem-solving 

Benefits

  • Work Environment. 
  • 03. Development & Progress. 
  • No Fear of Job Transfer. 
  • Job Security. 
  • Office Environment. 
  • Workload. 
  • Promotion.

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