Helpline Workers

Work From Home UK, We are looking for a caring and empathetic Helpline worker to assist our clients with day-to-day tasks. As a Helpline worker, you will be required to meet with clients to assess their practical and emotional needs, draw up care plans, and help them to live as independently as possible.

To ensure success as a Helpline worker, you should have excellent interpersonal skills, a passion for Helpline others, and good leadership skills. A skilled Helpline worker should be able to provide both emotional and physical support when needed to ensure that clients feel in control of their lives.

Job Details

Hiring Organization includem
Post Name Helpline Workers
Qualification High school diploma or GED
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 8 To GBP 10 Per Hour
Job Location Type  Work From Home

About Organization

Includem was established in 2000 by Sandy Jamieson, Gary Westwater, and Olive Arens. Our three founding members – with over one hundred years of youth and social work experience between them – recognized that there were limits on what existing welfare and justice services could do to have a positive impact on the lives of Scotland’s children and young people.

Back then, includem was focused on bridging the gap between social care and criminal justice. The vision was to develop effective ways to challenge offending behavior whilst inspiring more hopeful futures for young people.

Together, Sandy, Gary, and Olive had seen firsthand the gaps in services and knew how they could forge a better path – through the powerful impact of one-to-one relationships, available when and where it was needed most, 24 hours a day, 7 days a week, 365 days a year.


  • Meeting with clients to discuss their practical and emotional needs.
  • Designing care plans that best suit the client’s needs.
  • Providing emotional support by talking to clients about their needs and listening to their concerns.
  • Assisting with domestic tasks including shopping, cooking, cleaning, and washing.
  • Tending to the healthcare needs of each client.
  • Helping clients apply for jobs, disability grants, and housing loans.
  • Counseling clients with drug or alcohol addictions.
  • Training family members in basic support techniques.
  • Helping clients to participate in leisure activities.
  • Making case notes and managing the case logbook.

Skills & Requirements

  • High school diploma or GED.
  • A qualification in health and social care is preferable.
  • Commitment to helping others.
  • Excellent communication and interpersonal skills.
  • Empathetic with good listening skills.
  • Good problem-solving abilities.
  • Ability to carry out domestic duties.
  • Willingness to assist with basic healthcare practices.
  • Patient and emotionally resilient.
  • Strong leadership skills.


  • Retirement plans. 
  • Paid sick leave. 
  • Flexible work hours. 
  • Remote work options. 
  • Wellness programs. 
  • Student loan repayment.

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