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Customer Service Agent

Job Details

  • Company Name : Keolis
  • Qualification : Any Graduate, Post Graduate
  • Industry : Private
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : Fresher
  • Job Location Type: Work From Home
  • Salary : AED 2000 To AED 3000 Per Month
  • Location : Dubai, United Arab Emirates 00000

About Company

On 23 July 2021, Région Sud, the interurban transport authority, awarded Keolis Alpes-Maritimes the public service delegation contract for two sections of its regional road transport network – known as ZOU ! – for a period of eight years, starting 1 January 2022.

Previously responsible for operating part of these two sections, Keolis will now operate and maintain them in their entirety. The entire fleet for these two sections is composed of 120 vehicles (buses and coaches) and includes some double-deckers.

With 17 lines, the two sections of the network connect the region’s major cities (Cannes, Nice, Grasse and Antibes) and serve a population of almost 740,000 inhabitants, along the coast and around the Grasse inland area, as well as several business parks and tourism hubs, such as Nice-Côte d’Azur international airport and Sophia-Antipolis technology park, home to over 2,500 businesses.

With a view to providing mobility solutions that are better suited to the changing lifestyles of the department’s residents and visitors, and to reducing the use of private cars, Keolis will make several improvements, such as increasing service frequency, ensuring greater complementarity with TER regional train networks and urban services, creating weekend offers on some lines, and allowing bicycles on board certain coaches.

MAIN RESPONSIBILITIES

  • Deliver essential messages to passengers (via audio or visual means) in a timely.
  • Clear and proactive manner.
  • Move around the System (DTAS) dealing with queries and incidents as required. Provide mobile response to incidents.
  • Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.
KNOWLEDGE REQUIRED
  1. Maintain a level of awareness on the key issues faced by customers.
  2. The performance of operations and customer service activities.
  3. Must have excellent knowledge of the network, destinations served, key routes, integration with other modes.
  4. The zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.

KEY SKILLS

A mature, proactive and responsible approach to work with initiative and problems solving ability.

Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.

Good communication skills and the ability to manage multiple tasks efficiently and work Productively in a fast-paced.

Team-oriented environment. Basic understanding of tram & station operations and associated activities.

Good literacy and numeracy skills required for the role. Strong organisational skills, detail oriented.

and the ability to handle multiple priorities.

Ability to understand complex systems and possess good IT skills.

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