Job Description
Jacksonville Jobs Hiring, Also known as CX specialists, customer experience specialists provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
Job Details
| Hiring Organization | Johnson & Johnson Vision |
| Post Name | Customer Experience Specialist |
| Qualification | 12th Pass, Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | USD 15 To USD 18 Per Month |
| Location | Jacksonville, Florida, United States 32256 |
About Organization
Eyesight is undervalued and undertreated—and we believe that it is our responsibility to help change this. At Johnson & Johnson Vision, we are united in our aspiration to partner with eye care professionals and help more people around the world preserve and restore sight for life.
The values that guide our decision-making are spelled out in Our Credo. Put simply, Our Credo challenges us to put the needs and well-being of the people we serve first. Robert Wood Johnson, former chairman and a member of the Company’s founding family, crafted Our Credo himself, just before Johnson & Johnson became a publicly-traded company.
This was long before anyone ever heard the term “corporate social responsibility.” Our Credo is more than just a moral compass. We believe it’s a recipe for business success. The fact that Johnson & Johnson is one of only a handful of companies that have flourished through more than a century of change is evidence of that.
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Skills & Requirements
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
Benefits
- Customer loyalty.
- Increase profits.
- Customer recommendations.
- Increase conversion.
- Improve public image.
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