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Jobs in Calgary Glassdoor

Job Description

Jobs in Calgary Glassdoor, We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer service specialists process complaints and issues related to products or services. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. They generally work in office environments, call centers, or from their homes.

Job Details

Hiring Organization Uber
Post Name Customer Service Specialist
Qualification 12th Pass, Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 17 To CAD 22 Per Hour
Location Calgary, Alberta, Canada T1Y 7K4

About Organization

Uber Technologies, Inc. (Uber) is American mobility as service provider. It is based in San Francisco with operations in approximate countries and cities. Its services include ride-hailing, food delivery (Uber Eats and Postmates), package delivery, couriers, freight transportation, electric bicycle, and motorized

Scooter rental via a partnership with Lime, and ferry transport in partnership with local operators. Uber does not own any vehicles; instead, it receives a commission from each booking. Fares are quoted to the customer in advance but vary using a dynamic pricing model based on the local supply and demand at the time of the booking.

In the fourth quarter of , Uber had million monthly active users worldwide and generated an average of million trips per day. In the United States, as of January, Uber had a market share for ride-sharing and a market share for food delivery. Uber has been so prominent in the sharing economy 

Responsibilities

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

Skills & Requirements 

  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.
  • Customer service
  • Product knowledge
  • Market knowledge
  • Quality focus

Benefits 

  • You’ll Improve Your Emotional Intelligence. 
  • You’ll Understand a Product Inside and Out. 
  • You’ll Build Transferable Skills. 
  • You’ll Have a Network Within Your Organization. 
  • You’ll Learn How to Effectively Solve Problems.

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