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Jobs in Dubai Work From Home, The Customer service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.

To be a successful Customer service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Job Details

Hiring Organization Concentrix Catalyst
Post Name Customer Service Advisor
Qualification An associate’s degree in mechanics or a related field may be advantageous
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3000 To AED 3200 Per Month
Job Location Type  Work From Home

About Organization

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

Our clients turn to us when defining world-class experiences in a crowded ecosystem. Their decisive investments expand customer value with experiences that are nimble, appealing to their customers, and differentiated.

We help brands engage with their customers and envision the experiences they aspire to provide, building the blueprint to bring experiences to life and measure success, orchestrate delivery, drive adoption, and manage transformation efforts, all while realizing the value of their investment.

Responsibility

  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the dealership’s workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.

Skills & Requirements

  • An associate’s degree in mechanics or a related field may be advantageous.
  • Experience in the automotive field may be advantageous.
  • A strong understanding of automotive technology and the automotive industry.
  • Proficiency with industry-specific software.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision-making, and problem-solving skills.
  • The ability to communicate with mechanics, customers, and management.

Benefits

  • Retirement plans. 
  • Paid sick leave. 
  • Flexible work hours. 
  • Remote work options. 
  • Wellness programs. 
  • Student loan repayment.

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