Customer

Jobs Sydney No Experience

Customer Service Job No Experience

Job Details

  • Organization Name : Maersk Australia
  • Post Name : Customer Service
  • Qualification : 12th Pass, Any Graduate
  • Industry : Private
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : Fresher
  • Salary :  AUD 25 To AUD  30 Per Hour
  • Location : Sydney, New South Wales, Australia 2000

About Organization

A.P. Moller – Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 80.000, operating in 130 countries; we go all the way to enable global trade for a growing world.

As one of Australia’s leading shipping companies, we connect Australia’s businesses large and small with customers and suppliers across the globe. Calling ports in Sydney, Adelaide, Brisbane, Fremantle and Melbourne, we offer the links you need to take advantage of global trade.

Since 1993, we have developed a range of competitive services that connect key Australian ports to our unrivalled global network – giving you a reliable connection to the rest of the world. And, with head offices in Sydney and staff based in Adelaide, Brisbane, Fremantle and Melbourne, we are close to your operations.

As one of Australia’s leading shipping companies, we connect Australia’s businesses large and small with customers and suppliers across the globe. Calling ports in Sydney, Adelaide, Brisbane, Fremantle and Melbourne, we offer the links you need to take advantage of global trade.

Job Description

We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Requirements

  1. Ability to stay calm when customers are stressed or upset.
  2. Comfortable using computers.
  3. Experience working with customer support.

Customer Service Skills

  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
  • Empathy.
  • Adaptability.
  • Ability to Use Positive Language.
  • Clear Communication Skills.
  • Self-Control.
  • Taking Responsibility.
  • Patience.

Contact Us 

  • Address : Level8/383 Kent St, Sydney NSW 2000, Australia
  • Phone : +61 2 7251 6848

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