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Online Desktop Jobs In Chennai

Job Details

Hiring Organization TATA Consultancy Services Ltd
Post Name Remote Desktop
Qualification BACHELOR OF ENGINEERING
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 30/- To 40/- Per Hour
Location Work From Home

Job Description

Experience

4-7 years

Description & Scope

  • This is an intermediary team between Service Desk and the next-level support teams.
  • Perform deeper-level remote desktop troubleshooting.
  • Possess deeper technical desktop knowledge than Service Desk agents.
  • Calls that are within the resolution capabilities of the Level 1.5 team should be warm transferred over by Service Desk.
  • Utilize remote control tools in accordance with Manulife’s security policies to diagnose, troubleshoot, and train.
  • Remote Deskside Support will provide incident and request management support to all End Users.
  • Incident handling: including troubleshooting, and following the incident management process.
  • Service Requests: Any IMAC that does not require a physical presence should be completed by the RDS Team.
  • Software application support for Tier 1, 2, and 3 applications both commercial off-the-shelf and customer-developed.
  • Installation support for Tier 4 applications.

Desired Candidate Profile

BACHELOR OF ENGINEERING

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