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Service Point Advisor – Part Time

Job Details

Hiring Organization DHL
Post Name Service Point Advisor – Part Time
Qualification Any Graduate
Industry Private
Employment Type Part Time
Work Hours 4 Hours
Salary AED 4094 To AED 4500 Per Month
Location Dubai, United Arab Emirates 00000
A company that pioneered cross-border express delivery and is now active in more than countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently.
As Great Place To Work in the UAE for 9 consecutive years! Join our team and discover how an international network that’s focused on service, quality, and sustainability, is able to connect people and improve.
Lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people, and our purpose, please 


The Counter Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and delivery of shipments are processed as per network standards, and providing a competent.

Courteous, efficient, and proactive point of contact for customers both internal and external. The Advisor is also responsible for helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.


  • Ensure that a high level of professional rapport is developed and maintained with all customer
  • Follow up on all customer inquiries and direct customers to the correct DHL department where further information is required
  • Maintain proactive work processes to ensure teamwork, shuttle procedures, and overall base performance is achieved
  • Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action
  • Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer
  • Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from team leaders
  • Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at the destination
  • Provide follow-up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards


  • Excellent verbal communication skills and interpersonal style
  • Excellent personal presentation, grooming, and hygiene
  • Excellent organizational skills, including the ability to prioritize workload
  • Ability to effectively contribute as a team member as part of a busy team
  • Proven ability to work under pressure in a fast-paced, time-sensitive environment
  • Demonstrated ability to use initiative/judgment to solve job-related issues
  • Strong problem-solving capability
  • A valid UAE driving license is desired


  • Strong career support in an international environment
  • Experience working with DHL Express in a tier 1 country & the challenges it brings to your role
  • In the UAE, you get to work in a diverse work environment with colleagues from across the world and take part in ample employee engagement activities

Apply Now



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