Support Engineer

Amazon Calgary Jobs, We are looking for a dedicated support engineer to ensure that our customers’ technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.

To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and following standard procedures to escalate unresolved issues to appropriate internal departments.

Job Details

Hiring Organization Amazon
Post Name Support Engineer
Qualification A bachelor’s degree in computer science, information technology, or similar.
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary CAD 35 To CAD 45 Per Hour
Location Calgary, Alberta, Canada T2H 0L8

About Organization

At Amazon, we believe that innovation has the power to change the world. As we strive to become Earth’s most customer-centric company, we constantly look for new ways to innovate on behalf of our different customers: individuals who shop our global websites, merchants who sell on our platform, developers who use

our infrastructure to create their businesses, and creators of the books, music, films, games and other content we sell through our websites. We believe that our greatest contribution to the good of society comes directly from these core business activities.

Online shopping is inherently more environmentally friendly than traditional retailing. The efficiency of online shopping results in a greener shopping experience than traditional retailing. This study explains some of the benefits of the online shopping model.

We are always driving improvements in the sustainability of packaging across Amazon’s supply chain, starting with our own packaging and our own operations. We pursue multi-year waste reduction initiatives to promote easy-to-open, 100% recyclable packaging and to ship products in their own packages without additional shipping boxes.

Responsibilities

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.

Skills & Requirements

  • A bachelor’s degree in computer science, information technology, or similar.
  • 2-5 years of experience as a support engineer.
  • In-depth knowledge of Windows, Linux, and Mac OS environments.
  • Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
  • Advanced knowledge of IT software, hardware, and network setup.
  • Exceptional ability to prioritize and diagnose IT problems.
  • Extensive experience in resolving customer IT queries.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important application feedback to IT developers
  • Exceptional written and verbal communication skills.

Benefits

  • Enhancing better communication with both clients and customers.
  • Updating system according to current trends and technology.
  • Optimizing, fixing, and repairing hardware components.
  • Offering 24/7 technical support.
  • Helping organizations reduce IT costs.

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