Support Lead Jobs in Kuwait

Support Lead Jobs in Kuwait,  Under the supervision of the Systems Support Manager, will oversee and support personnel of the Automation Support Department (ASD), consisting of Site Technicians, Help Desk,

ADPE and small appliance repair personnel. Must have an understanding and knowledge of information systems products/services in order to provide technical software, hardware, and network problem resolution guidance to ASD personnel.

Ensures escalation and monitoring of complex technical issues as required either by using the Remedy Ticket system or by email and telephone. Coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up. Performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment; clearly communicating technical solutions in a user-friendly professional manner.

Job Details

Hiring Organization Vectrus
Post Name Systems Support Specialist Lead
Qualification B.Tech/BE
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary KWD 400 To KWD 480 Per Month
Location Kuwait City, Kuwait

About Organization

We treat others fairly and courteously We value different ideas, opinions, and experiences We demonstrate compassion and humility by understanding the challenges of our constituents We demonstrate a positive spirit and perseverance to overcome adversity We promote a safe and secure workplace while ensuring quality in all we do

We embrace our role as a global citizen by caring for our community and the environment Our ability to create an inclusive business environment, coupled with our strong company values, attracts diverse employees to a workplace that brings together the most talented people and ideas from around the world.

Vectrus has become aware that unknown individuals have been representing themselves as Vectrus India, with the intent of offering false employment opportunities in exchange for money. These scams are fraudulent, not authorized by Vectrus and intended to falsely obtain money from the victims by offering job opportunities and offer letters that closely resemble actual Vectrus employment agreements.

Responsibility

  • Provides and ensures quality Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
  • Uses work order system to initiate, update, and track all user-generated work orders.
  • Serves as a single point of contact for user status inquiries and serves as a liaison within the organization for information systems problem management.
  • Lead and support all personnel of the Automation Support Dept (ASD).
  • Ensures the escalation and monitoring of complex technical issues using the Remedy Ticket System, email, or by telephone.
  • Provides guidance to junior personnel for technical issues regarding software, hardware, and network problem solutions.
  • Ensure application of Information Assurance practices and procedures within the computing environment.
  • Supports analysis, design, testing, and implementation of systems and networks.

Skills & Requirements

  • DoD Cyber Awareness Training
  • Fort Gordon Cyber Security Fundamentals Training
  • Knowledge and awareness of various DOD network policies
  • Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
  • Capable of effectively communicating technical information in English, both written and verbal

Supervisory Responsibilities

  • Provides general supervision of Systems Support Specialists, Seniors, and Computer Service Associate personnel.

Benefits

  • Flexible work hours. 
  • Remote work options. 
  • Wellness programmes. 
  • Student loan repayment.

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