Transcription Jobs In UK

Digital Transcription Coordinator

Job Details

Hiring Organization Opus 2
Post Name Digital Transcription Coordinator
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 20000 To GBP 25000 Per Year
Location London, England, United Kingdom EC4A 3BF

The Digital Transcription team has an ethos for offering the highest quality of services for courtroom transcription from audio recordings, drawing upon our exceptional transcription team to help ensure the best quality possible. As a result, we are the largest provider of services in the UK with an unrivaled reputation.

As a technology-enabled service provider with the deepest experience in introducing fit-for-purpose technology to courtrooms, we are also at the forefront of bringing speech recognition technology into the courtroom, enabling major opportunities for growth.

Working as part of a team, the Transcript Coordinator is responsible for the smooth and efficient management of transcription orders, from the point of the customer’s initial query through to transcript production and invoicing.

Responsibilities

  • Dealing with correspondence received through email, post, or telephone.
  • Providing transcription quotes to clients.
  • Reviewing the transcription requisitions (usually made via court form EX107), inputting the information on the database, and requesting further information where required.
  • Liaising with the court in relation to requests for the audio recording of the relevant court hearing.
  • Checking content and quality of the audio recording.
  • Liaising with clients on non-court-related recordings, including requests for further information and payment requests.
  • Dealing with transcriber queries.
  • Quality review of draft transcript in line with quality standards.
  • Liaising with court officers, including judges and clerks, in relation to transcript approval (where required).
  • Delivery of completed transcript to the client.
  • Regular diary management of caseload.
  • Updating the database as the case progresses.

Requirements

Key Challenges and Performance Indicators

  • Adherence to internal and external service standards.
  • Adherence to internal and external quality standards.
  • Understanding of the litigation process, particularly the stages of a hearing/trial.
  • Understanding of the rules relating to reporting restrictions on certain transcripts.
  • Treating customers fairly.

Person Specification

  • The ability to communicate, verbally and in writing, with a diverse range of people at all levels (Communication Skills).
  • Ability to work within and meet strict service levels (Time Management).
  • Ability to prioritize and work independently (Prioritisation).
  • Commitment and ability to work with those within their own team and to collaborate, where necessary, with other areas of the business (Teamwork).
  • A record of maintaining high-quality standards in the area of work (Quality Management).
  • Knowledge of the legal industry and the court process is not essential.

Benefits

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2 on top of your salary, you’ll get:

  • Contributory pension plan and free financial health advice.
  • Season ticket loans.
  • Perkbox scheme.
  • 26 days annual holidays and flexible working.
  • Enhanced Maternity and Paternity.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • A day of leave to volunteer for a charity and an active CSR team raising money for the company charity.
  • Regular Company social events.

Apply Now

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