Urgent Job Vacancy In Mumbai For Freshers


Urgent Customer Service Associate Job Opening

Job Details

  • Organization Name : Equifax
  • Post Name : Customer Service Associate
  • Qualification : 12th pass, Any Graduate
  • Industry : Private
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : Fresher
  • Salary : 10000/- To 15000/-  Per Month
  • Location : Mumbai, Maharashtra, India 400047

About Organization

Equifax Credit Information Services Pvt Ltd in Andheri East, Mumbai is known to satisfactorily cater to the demands of its customer base. The business came into existence in 2010 and has, since then, been a known name in its field. It stands located at Office No 9, 3rd Floor, 931 Solitair Corporate Park, Andheri Ghantkopar Link Road, Andheri East-400093.

The business strives to make for a positive experience through its offerings. Customer centricity is at the core of Equifax Credit Information Services Pvt Ltd in Andheri East, Mumbai and it is this belief that has led the business to build long-term relationships. Ensuring a positive customer experience, making available goods and/or services that are of top-notch quality is given prime importance.

India’s leading B2B market place, Jd Mart ensures engaging in business activities is a seamless process for small and medium enterprises as well as large businesses. In a wake to enable these businesses to reach their audience, this portal lets them showcase their offerings in terms of the products and/or services through a digital catalogue.

This business has a wide range of product offerings and the product/catalogue list includes Credit Management Service Company etc. Kindly scroll up for the address and contact details of Equifax Credit Information Services Pvt Ltd in Mumbai

Job Description

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Customer Service Associate Responsibilities

  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Customer Service Associate Requirements

  1. Successful completion of provided training.
  2. Proficient computer skills.
  3. Experience with CRM preferred.
  4. Proficient with MS Office suites.
  5. Excellent phone etiquette.
  6. Outstanding communication skills, both verbal and written.
  7. Strong people skills.
  8. Ability to sit at a desk for extended periods.

Customer Service Associate Skills

  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
  • Empathy.
  • Adaptability.
  • Ability to Use Positive Language.
  • Clear Communication Skills.
  • Self-Control.
  • Taking Responsibility.
  • Patience.

Contact Us 

  • Address : 9, Mota Nagar, Andheri East, Mumbai, Maharashtra 400047

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