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Customer Service  Job For Fresher

Job Details

  • Organization Name : Sitel St. Catharines
  • Post Name : Customer Service
  • Qualification : 12th Pass, Any Graduate
  • Industry : Private
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : Fresher
  • Job Location Type : Work From Home
  • Salary : CAD 30 To CAD 35 Per Hour
  • Location : St. Catharines, Ontario, Canada L2R 4M6

About Organization

Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.

Sitel started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ.

Group Acticall, the current owner and operator, acquired Sitel in 2015. Sitel started as a subsidiary of United Technologies called HQ800 and located in Omaha, Nebraska. Its then-President, James F. Lynch, bought the company for $165,000 in 1985. He renamed it “SITEL,” which stands for “System International TELemarketing.”At the time, SITEL had about $100 million in annual revenue and 16 employees.

Sitel was listed on NASDAQ in 1995. Afterwards, it expanded internationally by opening new offices and acquiring other call center companies abroad. For example, in 1996 Sitel acquired London-based telemarketing company Mitre PLC for $230 million.Simultaneously, Sitel announced it bought a 69.2 percent interest in Teleaction, a Spanish-focused telemarketing company, for about $24 million.

Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Requirements

  1. Ability to stay calm when customers are stressed or upset.
  2. Comfortable using computers.
  3. Experience working with customer support.

Customer Service Skills

  1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
  2. Empathy.
  3. Adaptability.
  4. Ability to Use Positive Language.
  5. Clear Communication Skills.
  6. Self-Control.
  7. Taking Responsibility.
  8. Patience.

Contact Us 

  • Address : 333 Ontario St, St. Catharines, ON L2R 4M6, Canada
  • Phone : +1 905-988-2000

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