Call Handler

Work From Home Jobs in Sheffield

Call Handler

Job Details 

  • Company Name : Appello
  • Qualification : 12th Pass, Any Graduate
  • Industry : Private
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : Fresher
  • Job Location Type: Work From Home
  • Salary : GBP 2000 To GBP 2500 Per Month
  • Location : Sheffield, England, United Kingdom, England S10 1AA

Have you got what it takes to be part of the change

Sharing our purpose and team spirit, you will play your part every day.With a cool head in an emergency, you’ll take calls from our sheltered housing and help our client’s customers.This is a rewarding role where trust is key. But it can also be tough, – so you’ll need to be resilient too!You’ll also need the drive to meet personal targets whilst delivering excellent customer care.

Call Handling Skills

  • Answer quickly and be ready.
  • Qualify the caller and listen to the response.
  • Think about your tone of voice.
  • Don’t leave people hanging on hold.
  • Be prepared for well-researched prospects.
  • Make every caller feel important.
  • Summarise the call.
  • Have a follow-up procedure.


If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be and answer calls quickly and calmly. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.

  • Great communication and listening skills
  • The perseverance to get to the bottom of problems and solve them
  • Lots of empathy and patience
  • The ability to multitask and follow procedures
  • Fantastic attention to detail
  • To be quick thinking with good prioritisation skills

Other information

  1. Best employer status rated Very Good
  2. We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  3. Free onsite parking
  4. Free tea and coffee
  5. Free fruit delivered to the offices each week
  6. 24/7 employee assistance programme
  7. Family and friends’ discounts on our services & products
  8. Casual dress
  9. Pension Scheme, up to 4% Company matched
  10. Life assurance 2x annual salary
  11. Contracted Overtime available once fully trained

Ready to join our team

If you are keen to find out more and have the necessary skills, please apply now with your up to date CV.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on

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