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Production Support Specialist– job post

Job Details

  • Company Name : Closing USA
  • Qualification : 12th Pass, Any Graduate
  • Industry : Insurance Carriers Industry
  • Employment Type : Full Time
  • Work Hours : 8 Hours
  • Job Experience : 0-3 Year
  • Job Location Type : Work From Home
  • Salary : $1000 To $1500 Per Month
  • Location : New York City, New York, United States 10007

About Company

In an industry driven by large corporations, we stand apart. We are a national title and escrow company.When you partner with Closing USA, you truly get the best of both worlds; a company that is large enough to take advantage of today’s state of the art technology, yet nimble enough to react quickly to the ever-changing world of financial services.

Position Summary

Responsible for supporting either the Demands, Order Entry or Shipping departments and serving as a liaison with other departments/vendors/clients to resolve questions, inconsistencies or to retrieve missing data.

Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.


  1. Monitors pipeline to meet daily departmental service level agreements.
  2. Provides internal support through effective pipeline and task management.
  3. Responsible for reviewing daily reports.
  4. Assists Team Lead with management of the department general email inboxes or other tasks as needed.
  5. Mentors and assists in training of new staff members.
  6. Responsible for retrieving and entering payoff information for all mortgage products in the database.
  7. Responsible for inputting all client orders and vendor searches into the database.
  8. Contacts other internal departments/vendors/clients to resolve questions, inconsistencies or to retrieve missing data.
  9. Responsible for processing outgoing shipments to various locations.
  10. Logs all shipping information into the company’s database.
  11. Processes all outgoing shipments to various locations.


  • Experience in the Mortgage industry preferred.
  • PC literacy and excellent computer skills to include MS Office, outlook and excel.
  • The ability to operate in a fast paced, high energy team-oriented production environment.
  • Good verbal and written communication skills and the ability to build relationships with all levels.
  • Position is remote – Must be located in Eastern Standard Time (EST) and available to work varying hours and overtime if needed.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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