Work From Home Jobs Mississauga Part-Time

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Customer Service Agent 3 – Mississauga – Part Time – Perm – Non Bilingual

Job Details

  • Company Name : Serco Canada
  • Qualification : Any Graduate, Post Graduate
  • Industry : Private
  • Employment Type : Part Time
  • Work Hours : 4 Hours
  • Job Experience : Fresher
  • Job Location Type: Work From Home
  • Salary : CAD 30000 To CAD 36000 Per Year
  • Location : Mississauga, Ontario, Canada L4T 0A5

About Company

Serco’s leadership team in Canada brings diverse perspective ranging from retired government employees to long-time private sector leaders.  Combined, the leadership team understands the challenges facing our industry and our clients and they are prepared to deliver quality services across Canada.

Serco Canada is part of Serco North America, a division of Serco Group plc, one of the world’s leading service companies. In Canada, Serco serves federal, provincial/territorial and municipal governments, along with commercial clients. We help Canada meet its objectives with national security and defence and deliver services more efficiently.

Serco Canada is divided into two distinct business lines – Serco Canada Marine and Serco Services:

Serco Canada Marine: The marine division has a presence throughout Canada and is a leading warship, submarine and commercial ship designer. Serco Canada Marine is a leader in naval architecture.

specifically engineering for the design, construction and maintenance of surface ships and submarines. We are uniquely positioned to support the National Shipbuilding Strategy (NSS) with expertise spanning naval, coast guard, research and civilian ships

Canada Services:On the services side, Serco delivers digital transformation in case management in support of federal and provincial government customers. We design and support high profile, transformative programs that handle millions of records, shorten cycle times, reduce errors and dramatically improve citizen satisfaction.

Serco also provides base services to 5 Wing Goose Bay and 15 Wing Moose Jaw. These services include logistics support, snow removal, facilities management, food service, emergency services, utilities management, air traffic control services and water treatment.

Globally, Serco Group brings deep domain expertise and proven processes informed by over 50 years of experience. Today, Serco employs more than 50,000 people in 35 countries across the world, including 1,245 staff members in Canada.

Our cross sector and international experience means we can transfer emerging best practice, share new service innovations and improve the performance of the public services we manage and provide.

At Serco, we design, integrate and deliver solutions that transform how clients achieve their mission and improve government efficiencies. We help tackle the big, complex problems of our interconnected world in the areas of defense, security citizen services, transportation and space.

Serco has the expertise to take service delivery to the next level of performance. We know how to make services run smoother, smarter and more efficiently. We pull together the right people, processes and expertise to take service from “good enough” to great. We transform the experience of the end customers in a positive and sustainable way.

Purpose of the Job

  • Provides information and assistance related to driver examination services.
  • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
  • Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
  • Ensures the fair and proper conduct of examinations.
  • Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
  • Provides Security Guard Testing (SGT) examination services support.

Primary Duties and Responsibilities

Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.

Distributes and verifies application forms for accuracy and completeness.Investigates problems or errors in licence records and initiates corrections.Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.

Collects applicable fees accurately.Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.

Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.

Contacts members of the public to communicate information and correct errors.Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.Escalates customer concerns and redirects customers to other government agencies, when required.

In addition

  1. Employee hours vary based on customer demand and location’s operating hours.
  2. This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.
  3. This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately.
  4. If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

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